FreelancerLens Support
Need help? We are here.
Get support for account access, extension setup, billing, and client analysis issues. For fastest help, include a project URL and screenshot in your message.
Extension Setup
Installation and activation guidance for Chrome.
Keep your extension updated and reload project pages after each update.
Account & Billing
Sign-in problems, balance, and payment questions.
Billing status is tied to your account and checked before each analysis request.
Data Quality
Report mismatches or unexpected client details.
Share project URL, timestamp, and screenshots to speed up issue triage.
Frequently asked questions
The extension panel is not showing on Freelancer.com. What should I do?
Open chrome://extensions, confirm FreelancerLens is enabled, then refresh the Freelancer project page. If it is still missing, reinstall the latest version.
Why does the extension ask me to sign in?
FreelancerLens requires an authenticated account to verify access and usage balance before loading client details.
Why am I seeing insufficient balance?
Your account balance is used per analysis request. Add funds from your profile billing screen, then try again.
How can I report incorrect client details?
Send us the project URL, screenshot, and your account email so we can investigate quickly.